Refund and Returns Policy for SharpRapic

Effective Date: January 4, 2025

At SharpRapic, we are committed to providing you with high-quality holiday products and a seamless shopping experience. If you are not fully satisfied with your purchase, we offer a straightforward Refund and Returns Policy to ensure your complete satisfaction. Please take a moment to review the policy below.

1. Return Eligibility

We want you to love every purchase from SharpRapic! If you are not completely satisfied, we offer a 30-day return policy on most products. To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • The item must include all original tags, labels, accessories, and any free gifts that came with the product.
  • You must provide proof of purchase, such as your order confirmation email or receipt.

2. Non-Returnable Items

Certain products are not eligible for return. These include:

  • Personalized or custom items.
  • Holiday lights or electrical products that have been used or damaged.
  • Items that are marked as final sale or non-returnable on the product page.

3. How to Return an Item

To initiate a return:

  1. Contact Us: Reach out to our customer support team at [email protected] within 30 days of receiving your order. Please include your order number and the item(s) you wish to return.
  2. Return Authorization: We will provide you with a Return Authorization Number (RA Number) and instructions on how to return your item.
  3. Package the Item: Securely package the item in its original packaging. All included accessories, manuals, and any gifts must also be returned.
  4. Ship the Item: Return the item to the address provided by our customer service team. Return shipping costs are generally the responsibility of the customer, unless the return is due to a mistake on our part (e.g., a defective or incorrect item).

4. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the return is due to a defective item or a mistake made by SharpRapic.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of returned items without tracking.

5. Refund Process

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund. If the return is approved:

  • Your refund will be processed to the original payment method.
  • Please allow 5-10 business days for the refund to be credited to your account, depending on your bank or payment provider.

6. Exchanges

If you would prefer an exchange, we will process the exchange after receiving and inspecting the returned item. If the exchanged product is of a higher value, you will be charged the difference. If it is of lower value, we will refund the difference to your original payment method.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. You will need to provide clear photographs of the damage or defect. In these cases, we will:

  • Offer a full refund or replacement for the damaged/defective item.
  • Cover the return shipping costs for defective items.

8. Late or Missing Refunds

If you haven’t received your refund after 5-10 business days, please check with your bank or credit card company. It may take additional time for the refund to be reflected in your account. If the refund is still not appearing, please contact us at [email protected] for assistance.

9. International Returns

At this time, SharpRapic only accepts returns from customers within the United States. We do not process international returns. Please contact local retailers or distributors for returns outside the U.S.

10. Customer Support

If you have any questions or need assistance with your return, please feel free to contact our customer service team:

  • Email: [email protected]
  • Phone: (281) 778-6242
  • Address: 3807 Shindler Ct, Missouri City, TX